Refund Policy

Last updated: 2026-11-02

1. Window

You may request a refund within 14 days of purchase, for any reason, no justification required.

2. How to request

Email [SUPPORT EMAIL — PENDING] from the address used at checkout, or use the link in your Paddle receipt (Paddle is our Merchant of Record and processes the refund). We reply within 2 business days.

3. What happens after a refund

The licence key is invalidated; Pro features lock at the next verification (immediately

online, within 72 hours at most when offline).

Any reports you already exported remain yours to use. The licence to *use the software*

ends; the licence to *your own report content* does not.

No questions, no "store credit" games: refunds go back to the original payment method via

Paddle, typically within 5–10 business days depending on the bank.

4. After the window

We still consider refunds after 14 days where:

the extension cannot run on your supported Chrome version and we cannot fix it, or
you were charged twice for the same licence.

We do not refund after the window simply because the product did not find the issues you hoped for — automated coverage limits are documented before purchase, and the free tier lets you evaluate the scanning workflow first.

5. Chargebacks

Please contact us before filing a chargeback; we resolve nearly everything by email. A chargeback without contact results in immediate licence revocation.

6. Statutory rights

This policy does not limit any mandatory consumer rights in your jurisdiction (for example the EU/UK 14-day right of withdrawal for digital content, which may require that performance has not begun with your consent).